Redetogo Business Terms & Conditions

These terms and conditions supersede any previous terms and conditions you may have read on our web site or received and relate to your use of our services. By undertaking our services you are deemed to have read, understood and agree to this document.
1.0 Definitions
1.1 The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this web site/ receiving this contract and accepting these terms and conditions. ”Redetogo”, “The Company”, ‘Ourselves”, “We” and “Us”, refers to Philip Pattenden trading as Redetogo. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of Redetogo’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
2.0 General
2.1 General: The laws of England and Wales govern these terms and conditions. By using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Redetogo to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Redetogo.
2.2 Privacy Statement: We are committed to protecting your privacy. Authorised employees within Redetogo on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
2.3 Confidentiality: Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by Redetogo will only be in connection with the provision of agreed services and products.
2.4 Force Majeure: Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
2.5 Waiver: Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
2.6 Notification of Changes: Redetogo reserves the right to change these conditions from time to time as it sees fit. If there are any changes in how we use our web site customers’ Personally Identifiable information, notification by email or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
2.7 Initial Meetings: Initial meetings with prospective clients are charged, at our discretion, at our current hourly rate, including research material costs and travel time & costs, if the client does not agree to proceed with a project. Where a client does agree to proceed with a project, the cost of the initial meetings are waived.
2.8 Project Duration: Any indication given by Redetogo of a project’s duration is to be considered by the customer to be an estimation. Redetogo cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Redetogo.
2.9 Rights of Refusal: Redetogo will not include any text, images or other data, which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Redetogo also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Redetogo does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Redetogo to remove the contravention without hindrance, or penalty. Redetogo is to be held in no way responsible for any such data being included.
2.10 Rights of Access: We will expect you to provide access to all of your personnel, material, computer systems and other locations that is required to enable us to deliver the project within the agreed parameters, and not hinder our ability to carry out the project.
2.11 Copyrights and Trademarks: By supplying text, images and other data to Redetogo for inclusion in your web site the customer declares that it holds the appropriate copyright and/or trademark permission. Should Redetogo, or the customer supply an image, text, audio clip or any other file for use in a service believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Redetogo to remove and/or replace the file. The customer agrees to fully indemnify and hold Redetogo free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permission.
2.12 Ownership of Documents, Images, Web site Design, excluding Programming Code: Upon final invoice payment all documents, images, design elements but not web site programming code will become your property. Where an image or web site feature has been sourced for you, the ownership and usage rights that come with the image or web site feature in question still stand. You will be advised of these if necessary.
2.13 Domain Names: Redetogo cannot guarantee the availability of any domain name. Where Redetogo is to register a domain name on behalf of a client, the client should not assume a successful registration until Redetogo has confirmed this via phone, email, letter or in person. Your domain name will be registered in your ownership and will be your property once all monies owed to Redetogo are paid in full. If you choose the Redetogo Domain Name & Web site Hosting option Redetogo will be registered as the administrative contact, this is to ensure correct registration year upon year.
2.14 Ownership of Web site Database: If your web site utilises a database and if you choose the Redetogo Domain Name & Web site Hosting option then upon final invoice payment the structure of the database is the property of Redetogo and the content of the database is your property. If you do not choose the Redetogo hosting option the database structure and content ownership is at the discretion of the hosting company you choose.
2.15 Web site ‘Terms of Use’ and ‘Privacy Policy’ Statements: Redetogo will not include in your web site a Standard Text for ‘Terms of Use’ and ‘Privacy Policy’ statements . You may wish to seek advice from a third party or a solicitor regarding the wording of these statements and make any provisions that may be appropriate for your business
2.16 Design Credit: The customer agrees to allow Redetogo to place a small credit or link on the customer’s documents or web site. The customer also agrees to allow Redetogo to place an image of their design and/or link to the client’s web site on Redetogo’s own web site for demonstration purposes.
2.17 Alterations: The customer agrees that Redetogo holds no responsibility for any amendments made by any third party, before or after the web site is published, irrespective of the management service used.
2.18 Search Engines: Due to the infinite number of considerations that search engines use when determining a web site’s ratings, Redetogo cannot guarantee any particular placement. Acceptance to any search engine cannot be guaranteed and when a web site is accepted the time it takes to appear in search results can vary from one search engine to another.
2.19 HTML Email: HTML email is not guaranteed to reach it’s recipient due to errors in the user submitting email addresses and/or technologies employed by some email clients to filter what it may believe to be ‘junk email’.
2.20 Web site Hosting: If you choose Redetogo hosting management the web site will be hosted by us. Redetogo will not be responsible for service interruptions beyond it’s control, including but not limited to acts of nature, service interruptions by its providers, or modifications to the client’s system by the client or a third party. If you do not choose the ‘Web site Hosting’ option with Redetogo then Web site Hosting will be arranged with an external provider, therefore Redetogo will take no responsibility for service interruptions whatsoever.
2.21 Web site Database: If your web site utilises a database and you choose the Redetogo hosting then this database is backed up weekly, Redetogo is not responsible for data loss from the database.
2.22 Payment: You must pay all Redetogo invoices without hesitation, within 7 days of receipt of invoice. Cash or Cheque or Credit Transfer are all acceptable methods of payment. All goods remain the property of the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment administration charge of £20.00 and accrue interest at the rate of 5% of the outstanding balance per month until such time as the balance is paid in full and final settlement. Returned cheques will incur an additional £25 +VAT charge to cover banking fees and administrative costs. In an instance of a second returned cheque, we reserve the right to terminate the contract and, if agreed to, we shall insist on future cash transactions only. Consequently, all services and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
2.23 Cancellation of Project: If the client fails to provide the relevant materials or hinders our progress with a project unnecessarily, or fails to make a project payment on time, we reserve the right to cancel the project at any time. In this event, payments made to us for the work we have already put into the project will not be refunded.
2.24 Default: An account shall be considered in default if it remains unpaid for 14 days from the date of invoice, or following a returned cheque. Redetogo shall be considered entitled to remove the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, overall project design and web site management options. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customer’s whose accounts become in default agree to pay Redetogo reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

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Redetogo, ** 64 ** Barnhorn Road, Bexhill on Sea, East Sussex, TN39 4QA. Tel ** 01424 ** 844497